SENIOR SERVICE DELIVERY LEADER, INGKA GROUP
IKEA IT AB
N/A - Helsingborg
TOGETHER AS A TEAM
At IKEA, we are committed to transforming the way we manage and deliver services to enhance our co-worker experience and drive operational excellence. We are digitally transforming the technology landscape and related processes, to ensure a modern workplace for over 177,000 co-workers across our markets utilizing our systems every day.
This role demands resilience, adaptability, and a relentless commitment to excellence. As a beacon of motivation and guidance, you will empower engineering teams to overcome challenges and achieve their highest potential. By cultivating a culture of collaboration and innovation, every day is an opportunity to inspire, lead, and make a meaningful difference.
WHO YOU ARE
As our Senior Service Delivery Leader, you have the following key previous experiences and skills:
· Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience.
· 10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value.
· 10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimise processes and behaviours.
· 8+ years of demonstratable experience in working in agile/scrum and Software Engineering environments in complex global organisations.
· 8+ years of experience working with 3rd party IT partners/service providers.
· 8+ years of experience of operating in a multi-speed IT delivery environment and with related frameworks such as ITIL4, SAFe, Site Reliability Engineering, etc.
· Demonstratable experience with ServiceNow and tools related to Continuous Integration/Continuous Delivery (CI/CD).
· Proven experience in change management, digital transformation and working in rapidly changing environments.
· Strong leadership and collaboration and skills with experience of leading others, including leaders.
DAY TO DAY RESPONSIBILITIES
As a Senior Service Delivery Leader, you will lead the work of establishing efficient operations and lead the successful delivery and adoption of Service Management & Operations’ products and services across engineering teams in assigned area.
You will work closely with your colleagues in Service Delivery Management unit and with a virtual team consisting of IT Practice Leaders, Service Management Leaders, Enablement & Experience Leaders and IT Service Desk Leaders to drive excellent end-to-end service delivery in assigned area. You will play an important role in this transformation as we are on a journey to ensure consistent, high-quality delivery of digital products and services across the IKEA value chain that align with business needs and adhere to agreed-upon practices and standards.
QUESTIONS AND SUPPORT? LET´S CONNECT!
These roles will be based in Helsingborg, Sweden, and will report to the Director of Service Delivery Management unit. It is expected that this role requires some travel between the different Digital Hubs.
In this recruitment there is no relocation support provided by Ingka, hence we are looking for people already living in or within commuting distance of the mentioned location.